If you are in crisis, please call the Crisis Intervention Centre at 613-969-7400 ext. 2753, 24 hours a day 7 days a week.

For addictions and mental health support, call Central Intake at 613-310-OPEN (6736) or make a self or GP, NP, HSP online referral.

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Concerns/Complaints

We recognizes that clients and staff of CMHA HPE may experience different viewpoints on occasion. We are sensitive to the need for clients to express their concerns, complaints and/or grievances.

As a first step, individuals are encouraged to discuss and attempt to resolve any issues directly with their counsellor/worker. If the issue cannot be resolved in this manner, the individual has the right to initiate a formal complaint procedure within one month of the incident.

At this stage, a letter may be written to the counsellor/worker’s immediate supervisor.  If the response is not considered satisfactory, the individual may submit a written letter to a Director. Should the response remain unsatisfactory, a letter may then be written to the Chief Executive Officer or the Board President.

Individuals will receive a response to their concern or complaint by the respective supervisor, director and/or the CEO as applicable within two weeks of receipt of the concern or complaint.

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