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Mental Health Case Management
Mental Health Case Management services are offered at each of the five office sites throughout Hastings and Prince Edward Counties. Services are based on the Recovery Model which supports independence, wellness, personal growth and community living.
Services include, but are not limited to:
- Community-based service offered in the client’s environment of choice
- Individualized assessment and treatment planning
- Supportive counselling
- Service navigation and coordination
- System advocacy
- Personal advocacy
- Family support and education
- Skills groups
- Public education and consultation
- Relapse prevention and crisis planning
Hospital Liaison Case Management
The Hospital Liaison Mental Health Case Manager provides seamless transition for adult patients with a mental illness who will be discharged from the psychiatric unit at the hospital to their community in Hastings or Prince Edward Counties. Case Management services begin while the person is still an in-patient and continue to be provided after discharge.
Services include, but are not limited to:
- Community-based service offered in the client’s environment of choice
- Individualized assessment and discharge planning
- Service coordination with hospital staff
- Ongoing supportive counselling and support after discharge
- Linkage to other agencies, programs, and services
- Liaise with general practitioner and/or psychiatrist
- System and personal advocacy
- Family support and education
- Relapse prevention and crisis planning
Activities of Daily Living Peer Mentor
The Peer Mentor program provides support and assistance with activities of daily living as delivered by an individual with lived-experience. The ADL Peer Mentor develops and maintains supportive relationships with clients while acting as a role model. Supports and services are provided in clients’ own homes as well as in the community. The Peer Mentor assists, instructs and monitors clients’ personal recovery abilities as they relate to household management including grocery shopping, budgeting, banking, errands, household chores and home safety. Support is also available around accessing community resources and transportation and accompaniment to social/recreational and leisure activities.
* Internal Referrals Only
Emergency Room Diversion Case Management
The Emergency Room Diversion Case Management (ERDCM) program is a short-term case management program for addictions and/or mental health clients being diverted from the emergency department. This program offers services in coordination with other providers, including primary health care. Referrals are received from the Crisis Intervention Centre only.
Services include, but are not limited to:
- Community-based service offered in the client’s environment of choice
- Individualized assessment and planning
- Development of coordinated care plan
- Service coordination and navigation
- Monitoring of referrals made
- Monitoring of Emergency Department presentations
- Relapse prevention and crisis-planning
- Transition and discharge planning
Transitional Case Management
The Transitional Mental Health Case Management program is a short-term (6 week maximum) case management program for mental health clients whose needs have been identified as high priority and require a rapid response. This program delivers services in coordination and collaboration with community agencies and primary health care providers.
Services include, but are not limited to:
- Community-based service offered in the client’s environment of choice
- Individualized assessment
- Coordinated care planning
- Supportive counselling
- Service coordination and navigation
- Referral monitoring
- Relapse prevention and crisis planning
- Transition planning
*Internal Referrals only
Printable information about Case Management is available here (Pdf).
Skills Groups and Public Education
Skills groups are offered in the various satellite offices. Staff facilitate groups according to identified client and collaborative agency needs.
Skills groups are offered to:
- Assist clients in gaining information about their illness
- Provide clients with coping tools in order to improve quality of life
- Teach skills required to monitor and manage symptoms, both physical and emotional
- Create positive changes and increase wellness
- Promote the use of self-help skills for balanced daily living